Refund Policy

Returns are handled on a case-by-case basis with the ultimate goal of keeping our customers happy. Our goods and services are backed by our commitment to customer satisfaction. Our commitment to always take care of our customers comes first by treating them fairly and equitably. We have always believed that when we treat our customers fairly, they return us in a fair manner.

We accept cancellations prior to product shipment and production. If the order is cancelled, a full refund will be issued. If it has been shipped, please contact our customer service at to apply for cancellation. If the customer service confirms that the order has not been sent by the logistics, it can be cancelled. Cannot cancel if shipped

About return conditions:
If you are not satisfied with the product you received, please contact customer service as soon as possible. We will do our best to find the correct solution to the problem.
If the product has quality problems, we are obliged to resend it free of charge.
If it is a non-quality problem, it is eligible to return, but the item
Must be unused and in the same state as received. It must also be in the original packaging. You will need a receipt or proof of purchase to complete the return. Please contact customer service to confirm.
For the best service and selection, order items requiring replacement online. After an exchange, your credit card will be charged for the new item and credited for the returned item. If you purchased with a coupon, we will also refund the coupon to you and you can continue to use the coupon for your next purchase (if the coupon is still valid).

Please contact customer service at for assistance returning unsuitable items.

Regarding the return time limit:
We accept product returns. At gitfe, we stand behind our products. If you purchase any product directly from gitfe and are not completely satisfied, you have the right to request a return within 7 days of the item's arrival.

About return shipping:
If the return is borne by the consumer, the shipping cost must be borne by the consumer. The specific charges should depend on the carrier you choose.
If the goods received are damaged or incorrect, gitfe is obliged to bear the shipping cost. And no return fees are charged to consumers for product returns.
If the return is not related to quality problems, the shipping cost will be borne by the customer. For example: The following situations are not related to quality issues.
(1) The thread ends, burrs, thickness, touch, color difference, etc. displayed by the monitor are not quality problems;
(2) Subjective dissatisfaction with styles and colors, as well as changes due to personal reasons, are not regarded as quality problems;
(3) Damage caused by use, washing, maintenance, improper maintenance, self-repair, modification or other human factors is not a quality problem;
(4) Products that have been clearly marked as defective at the time of purchase will not be regarded as quality problems and will not be returned or exchanged.
(5) Returns due to size issues are not considered quality issues.
Note: The above situation can apply for replacement or replacement.

About the return and refund process
Contact our customer service team to request a return, stating what you want to return and why. If there are any quality issues, please provide relevant pictures of said items accordingly.
You will receive a confirmation email from our customer service team as soon as possible with return instructions and return address.
Once you receive the return instructions, please pack the item(s) to be returned with the original packaging and provide the relevant tracking number to our customer service team after you have dispatched the package.
gitfe will take 2 business days to confirm your refund and it may take 5-10 business days for the refund amount to return to your account.
If you wait and don't receive a refund, please check your bank account again first. Then contact your credit card company. Refunds may take some time to be officially released. Then contact the bank. Refunds usually take some time to issue. If you have done everything and have not received it, please contact our customer service for assistance.

Be sure to contact the customer service team before you want to return it.
Please do not return the package by yourself. Any returned item not based on prior communication will not be accepted.
Please be careful when trying on clothes as you should return them in the same condition as when you first received them.
Please do not return your order to the address indicated on the package. This is not our return address.

If you have any questions, please feel free to contact our customer service team at We will make every effort to solve your problem.